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Inbound calls coordinator

V2V Technologies inc.

This is a Full-time position in Montréal, QC posted September 10, 2017.

REPCEPTIONIST   : Power of the phone

– Customer service & telephone receptionist & quality control,

– Handle all telephone calls and direct to the call appropriate personnel,

– Follow up on quality control and customer satisfaction,

– Successful candidate must be an excellent communicator in French and English,

– Understand the customer service relationship.

 

Other task

– General office duty

 

Objectif:

– Phone answer in less than 3 ring

 
The adventure we offer every day:

– Participate in the exceptional growth of GEM-CAR, the management software for auto repair shops, by offering a passionate service to our users.

– Possibility of shining in a role as an advisor, for customer loyalty and satisfaction.

– A friendly and dynamic work environment on the Plateau Mont-Royal (come to work by bike and take advantage of access to a shower).

– A passionate and competent management team that provides support and recognition on a continuous basis.

– A strong company, enjoying exceptional growth in Canada and the United States. How can we contribute to your professional HEALTH?- Full-time paid training – Competitive base salary

But most importantly, we offer a very stimulating work climate.
Your profile: Bilingual (excellent French and English): More than 95% of calls are in English.
A few assets:

  • You have relevant customer service experience in a call centre.
  • You have studied/worked in the automobile industry: e.g. technical advisor.
  • You have studied/worked in IT.  You have a D.E.C. or equivalent, you are a quick learner and can quickly transmit information.You are proficient in the Windows environment. If you see yourself in this profile and you want to accompany our clients in mastering their software, we want to meet you!

Requirements

  • Essential – Hold a college diploma (D.E.C.)
  • Essential – One year of relevant experience

Knowledge and Skills

  • Essential – Proficient in French and English

Working at V2V Technologies in the GEM-CAR team!If you wish to work in a committed and dynamic environment, you want to actively contribute to the success of a company that develops the simplest and highest performing software for auto repair shops and tire centres, then you are the candidate that we want.

 

We are looking for independent, dynamic and passionate people who are ready to get involved! 

A motivating environment for a fascinating job:

The members of the GEM-CAR team are motivated by frequent meetings with the CEO. An evaluation program based on performance as well as a profit sharing program stimulate team work.

Our values: Commitment, Communication and Sharing

Our offices are located on the Plateau Mont-Royal and in a large loft in Quebec. We focus on team work, mutual help, training and friendship to create a stimulating atmosphere that is conducive to creativity in a relaxed work environment. Here are a few of the advantages of working with us: organized activities, video game nights, movies, corn roasts/barbecues, happy hour and much more.

  • Participation in a group bonus and an individual bonus.
  • The pleasure of working in an open-concept work environment.
  • The privilege of carving out a choice spot in an up-and-coming company and playing a key role in its success.

Please contact Erick Landry au elandry@v2v.ca, he is the manager of the call center.

 

  • Customer service & telephone receptionist & quality control
  • Handle all telephone calls and direct to the call appropriate personnel
  • Follow up on quality control and customer satisfaction
  • Successful candidate must be an excellent communicator in French and English
  • Understand the customer service relationship

 

Other task

  • General office duty

 

Objectif:

  • Phone answer in less than 3 ring

Skills Required

  • Education level: College
  • Work experience (years): 3-5 years

Package

Salary: 16-17$ per hour