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Customer Service Representative

Bookwitty

This is a Contract position in Montréal, QC posted September 8, 2017.

Job DescriptionBookwitty is looking for a skilled Customer Service Representative to join our team in Montreal. The candidate will assist our customers on various marketplaces with all online and offline inquiries by providing them with professional and courteous assistance throughout the lifecycle of the order. Primary tasks: * Respond and handle multiple channels of communication (phones, emails and live chat, social networks) * Assist customers with online and offline transaction and assist the end user with general website issues * Liaise with internal departments when required to help resolve customer issues * Offer exceptional customer care in a timely manner * Help build ongoing, long-term customer relationships and assist the company to continue being a leader in our industry. Secondary tasks: * Attend CS meetings, when required * Attend training sessions as per the companys request * Propose ideas and opinions on current processes in order to improve the department * Maintain a positive attitude and be a role model for other customer service agents Requirements * Bilingual (Spanish, Italian or German is an asset) * Excellent grammatical and written skills * Pleasant telephone manner * Ability to work in fast-paced environment * Ability to work shift-work and possible weekends * Ecommerce experience preferred