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Field Service IT Technician


This is a Contract position in Montréal, QC posted September 8, 2017.

Job DescriptionVodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions Qualifications: * Previous experience in IT, customer service, or other related fields. * Strong troubleshooting and critical thinking skills. * Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience. * Computer skills including Microsoft Office Products, networking, and internet browsers. * Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures * Ability to maintain and complete accurate record keeping and processing of paperwork. * Must work well independently, as well as follow directions. * Able to handle more than one responsibility at a time. * Able to work under deadline pressures. * Strong communication skills, organizational skills, and time Management. * Ability to build rapport with clients. * Positive and professional demeanor