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Recruitment Event, October 21st 2017 from 4:30pm to 7pm, Full-time, CIBC Contact Center, Montreal


This is a Contract position in Montréal, QC posted September 6, 2017.

Description IMPORTANT INFORMATION CONCERNING THIS EVENT: We have several regular full-time positions to fill for the month of October. Come and meet our talent acquisition team. How To Register: To attend this event you must submit your candidacy through this job posting Come meet us at the recruitment event with your CV in hand Date: Thursday September 21st, 2017 between 4:30pm and 7pm Address: CIBC Tower- 7th floor 1155 René-Lévesque boulevard West/ Corner Peel street Montreal- H3B 3Z4 Job Description As a Contact Center Representative, you are the first point of contact for our clients; a products and services expert who solves client concerns by proactively providing service through consultative sales. To help you determine whether this position is a match to your skills and interests, please take approximately 90 seconds to watch the following job preview . Required Skills and Abilities Love to find solutions to difficult and complex issues while delivering a high level of client service Able to think quickly in the moment and use your best judgment to find appropriate solutions for our clients and our business Passionate about relationship-based sales through superior customer service Enjoys the structure and consistency fixed and rotating schedules provide to ensure we’re here when our clients need us High sense of empathy and caring, with strong emotional and social understanding Excellent verbal communication skills in both English and French and able to personalize the client experience, remembering every client is unique Driven self-motivated learner who aspires to grow and excel in their role Seeks out and enjoys open and constructive feedback Resilient to change, quick to adapt personal style to meet the needs of our clients Computer savvy, connected, and can easily navigate and focus on multiple software applications. Proficient with using dual monitors and have the ability to think, talk and type at the same time while listening to our client’s needs What CIBC Can Offer You Excellent Career Growth opportunities; promote from within culture, dedicated internal career building tools, online courses, tuition reimbursement programs and much more! Competitive salary, performance incentive pay, employee stock purchase plan Flexible health benefits, excellent employee banking offer, employee recognition program Our location: 1155 René-Lévesque boulevard West Montréal Contact Centre Location Located in the heart of downtown Montreal, onsite and convenient access to shops, restaurants and fitness centers Easy access to public transportation (Bus (STM and RTL), Train ( Central and Lucien L `Allier ) and Metro (Peel and Bonaventure) Multiple public parking options, as well as on-site parking What You Need To Know Must be legally eligible to work in Canada; must have a valid work permit or study permit that allows the requirements of the role The targeted start date is October 30th 2017. These are regular full-time role with a schedule of 37.5 hours per week. Flexibility to accommodate rotational shifts including days, evenings, weekends and holidays between the hours of 7:00am – 12:00am Previous work experience within retail, hospitality or educational industries is preferred however, CIBC encourages all candidates that have a passion for delivering outstanding client experiences to apply About CIBC CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Capital Markets – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to attracting and retaining a diverse team of employees who reflect the communities in which we live and work.