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Special Service Associate

HOME DEPOT CANADA

This is a Part-time position in Montréal, QC posted October 5, 2017.

Intro Statement

It can be a smile, remembering a name, or maybe even just a wave at the end of the day.

Perhaps it’s an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world’s largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.

Job Description

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. They ensure that customers receive both the products they ordered and the services they requested in a timely and accurate manner. Service Desk associates demonstrate a high level of customer service orientation by acting as a liaison between customers, the Project Support Centre, Kitchen Designers, other The Home Depot associates, vendors, installers, and third party delivery agents.
Service Desk associates demonstrate extensive knowledge of all programs and services offered by The Home Depot including but not limited to installation services, design systems, COM and company policies and procedures. They use this knowledge to resolve issues, assess customer needs, guide customer decisions and coordinate all order related activities, in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty (MOD), and working safely as not to endanger themselves, co-workers, vendors, or customers.

Closing Statement

Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.

How to Apply