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Superviseur Principal, Opérations

CIBC

This is a Contract position in Montréal, QC posted September 8, 2017.

Description CIBC is a leading Canadian-based global financial institution that’s been providing a full range of financial products and services to 11 million clients for 150 years. To learn more about CIBC’s Lines of Business check out our website. To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com. The CIBC Retail Operations/INTRIA Team is focused on the needs of our clients and business partners and passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. Job Overview We’re looking for passionate innovators, creators, collaborators, and leaders who foster ideation to build the bank of the future and deliver solutions to meet our clients’ changing needs. In this role you will be accountable for providing leadership and management of staff members within a medium/moderately complex operational unit, as defined in the standard operating guidelines, in order to achieve high performance levels and outstanding customer service. The incumbent will oversee direct and in-direct reports for an operational unit with multiple processes requiring different procedures with varied complexity. Manage all escalated issues based on knowledge, experience and procedures to identify root cause and make sound decisions ensuring resolution of more complex issues/problems. Influence and communicate to other departments for improved results on behalf of senior management. Manage employee development and operational effectiveness, implementation of strategic initiatives, ongoing communication and assisting business partners. What You’ll Be Doing Provide leadership and ongoing employee development to staff within operating unit Manage day-to-day operation / production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services Perform and resolve difficult or complex departmental procedures or problems, including appropriate inter-departmental or external communications to ensure client satisfaction: Manage risk within department and ensure compliance to policies, procedures and controls to minimize losses and support adherence to completeness and accuracy Participate in planning and successful implementation of strategic initiatives Are You the Right Person for This Role? Must Have 2 – 5 years of related work experience within Financial Services industry with previous Supervisory and/or People Management experience Specialized knowledge of department policies and procedures, and a wide knowledge of Branch/CIBC policies, products and systems, with the ability to determine potential impact of decisions on other areas Knowledge of internal CIBC systems and applications specific to own unit (e.g. COINS, COLT, Excalibur, ADP, IMF, ACBS) Ability to coach in an environment of continuous change and learning Ability to understand the corporate vision and translate it into action Proven ability to lead/motivate a highly skilled team faced with significant change and increasing service expectations Strong ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow time frames Ability to work with a variety of people and facilitate others in problem solving Knowledge of PC software packages (e.g. Word, Excel, Outlook) Proven ability to create and maintain a highly motivated and effective work environment focusing on customer and service excellence and ability to facilitate the building of strong and cohesive teams Ability to sustain strong working relationships with both the CIBC network and external clients Ability to develop, modify or implement operational procedures to increase productivity and efficiency Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs Values that align to ours – trust, team work, and accountability Passion for client service – You want the work you do each day to result in a positive client experience. You take ownership and drive simplification initiatives for your team and business overall Nice to have What’s in it for You: The opportunity to develop your talent with exceptional training, exposure, and mentorship opportunities A workplace focused on fostering an inclusive environment where your diverse talents will be valued and leveraged Competitive compensation and recognition programs, flexible health benefits, share purchase – we not only want you to work with us, we want you to bank with us An opportunity to engage with life-changing organizations such as the Canadian Breast Cancer Foundation and United Way Click to learn more about Rewards & Recognition, Learning & Development, and Employee Community Involvement What You Need To Know Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role Business travel May be required to work outside of regularly scheduled shift to meet deadlines Stressful conditions may be experienced due to peak volumes, seasonal influences and/or deadlines Open environnement, constant interruptions, high noise level, broken concentration etc. High noise environment which requires hearing protection be worn by employees