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Processing Clerk


This is a Contract position in Montréal, QC posted September 16, 2017.


CIBC is a leading Canadian-based global financial institution that’s been providing a full range of financial products and services to 11 million clients for 150 years. To learn more about CIBC’s Lines of Business check out our website. To learn more about CIBC and the CIBC Group of Companies please visit The CIBC Retail Operations/INTRIA Team is focused on the needs of our clients and business partners and passionate about delivering centralized operational services through our strategic pillars of Client Centricity, Innovation and Process Simplification. 2 Part time position – 30 hours/week Job Overview We’re looking for passionate innovators, creators, collaborators, and leaders who foster ideation to build the bank of the future and deliver solutions to meet our clients’ changing needs. In this role you will verify, process and balance incoming work, which can be completed on a variety of systems and machinery. The role must meet/exceed established productivity standards and Service Level Agreements (SLA) based on well-defined procedures and guidelines. This role performs routine activities in a processing environment and escalates issues as appropriate. What You’ll Be Doing Demonstrates accurate and efficient processing of all incoming work by verifying, processing and balancing as required utilizing various systems and equipment within the department Verifies and balances incoming items to ensure accuracy Processes items ensuring proper procedures and guidelines are followed Dispatches processed items to appropriate areas for further processing Maintains the processing equipment, if applicable Assists to meet all quality and timeline standards of INTRIA’s Service Level Agreements Ensures error targets are not exceeded Achieves productivity targets Maintains adherence to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed by: Maintains an accuracy rate within INTRIA standard Contributes to the reduction of privacy incidents Escalates issues as required Ensures work transitions to appropriate areas for further processing Participates as a contributing team member in the department and assist in clerical duties such as filing, faxing, photocopying, ordering stationery and dispatch supplies to ensure department efficiency by: Demonstrates CIBC’s values of trust, teamwork and accountability Contributes to Action Plan development aimed at improving employee satisfaction (If assigned as a Learning Associate) Provides training to new employees using Learning Associate Program methodology and tools by:
• Assists in training of new employees on procedures and guidelines to ensure transfer of knowledge Are You the Right Person for This Role? Must Have Experience in a branch banking environment or an items processing environment Knowledge of internal CIBC database systems and applications Ability to use general office equipment (e.g. adding machines, fax, photocopier, scanner, printer) Basic knowledge of PC skills and a Windows environment with the ability to toggle between programs Ability to communicate (both verbal and written) sufficiently to express an idea or thought Organizational skills sufficient to prioritize routine daily workload Values that align to ours – trust, team work, and accountability Passion for client service – You want the work you do each day to result in a positive client experience. The ability to connect and collaborate with others to exceed client needs The ability and motivation to learn, create, grow and pursue excellence What’s in it for You:
The opportunity to develop your talent with exceptional training, exposure, and mentorship opportunities A workplace focused on fostering an inclusive environment where your diverse talents will be valued and leveraged Competitive compensation and recognition programs, flexible health benefits, share purchase – we not only want you to work with us, we want you to bank with us An opportunity to engage with life-changing organizations such as the Canadian Breast Cancer Foundation and United Way Click to learn more about Rewards & Recognition, Learning & Development, and Employee Community Involvement What You Need To Know Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role Processing and office environment Typically sitting or standing at a desk or table is required Occasional pushing or pulling of bins and carts or lifting (sometimes in excess of 20 lbs) Sustained visual concentration Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role Shift work, if applicable