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Engagement Analyst – Solutions Team


This is a Full-time position in Montréal, QC posted September 10, 2017.

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? Here is another exciting opportunity for you to help us deliver on our customers’ promises

Job Description

  • Identify and analyze customers shipping profile against Purolator service capabilities
  • Analyze customer’s distribution model, deliver findings, assess impacts and risks.
  • Create value proposition material to support Sales in the acquisition or retention of business based upon analytics
  • Create dashboards to track established KPIs and results metrics
  • Create RMT (Revenue Management Tool) profiles from Excel Customer Data to provide quality information and visibility on all RMT submissions to Finance.
  • Perform ad hoc, non-standard and time sensitive analysis to support Solutions Team
  • Support Solutions Team and Sales in different Ad-Hoc projects analysis (verticals)
  • Work closely with Solutions Team on customer onboarding projects from the concept to the implementation stage


  • University, College diploma or equivalent experience
  • Proficient in Microsoft Excel & PowerPoint
  • Bilingual (English/French)
  • Excellent business data analysis and problem solving skills
  • Customer Service orientation
  • Capability to translate data into meaningful synthetized information
  • Initiative, team spirit and entrepreneurial skills
  • Strong written and verbal communication skills
  • Ability to work in a fast paced environment
  • Prior experience in the industry (an asset)
  • Knowledge of BI, SalesForce, MapPoint/BingMap (an asset)

Location: 565A – Montréal Hub
Working Conditions: Office Environment

Reports to: Engagement Consultant, Customer Solutions

Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.