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Customer Service Representative

MEDISCA

This is a Contract position in Montréal, QC posted September 12, 2017.

Job Description

The Customer Service Representative’s prime focus is to provide exceptional customer service to clients by ensuring quality responses to the overflow of incoming calls.

MEDISCA is a fast paced global pharmaceutical company working in a niche market for over 25 years. We offer a great benefit package along with competitive wages and unlimited growth opportunity.

For more information please visit our website at: www.medisca.com

Join our Talent Network: http://www.jobs.net/jobs/medisca/en-us/join

JOB DUTIES:

Sales Representatives’ Support

  • This role has a 10-20% sales component

  • Support the Sales team with their customers’ requests

  • Provide administrative support to the sales team

  • Place orders for customers in Syspro and print packing slip for shipping

  • Follow up on shipping or FedEx discrepancies

Process Orders for Wholesalers

  • Verify inventory in stock & provide tracking details for dropships
  • Place drop shipments for wholesale clients

Customer Complaints

  • Record all customer complaints, ensure that all the correct information is entered
  • Communicate with Technical Support department for compounding inquiries
  • Enter a formal complaint in the system and follow up with Quality Control department

Back Up for Receptionist Tasks

  • Answer the Flow of Incoming Calls and Greet Visitors
  • Direct the calls to the appropriate recipient
  • Greet, sign in and direct visitors
  • Check messages and emails and direct to the appropriate personnel

Required Skills

  • Ability to adapt, be self-motivated and develop crisis management skills
  • Excellent communication skills required; fluent English (oral & written)
  • Strong interpersonal skills and highly developed listening skills
  • Knowledge of MS Office (Word, Excel and Outlook) required.

Required Experience

  • One (1) to three (3) years’ experience in Customer Service
  • College degree required

Company DescriptionMEDISCA is a fast paced global pharmaceutical company working in a niche market for over 25 years. We offer a great benefit package along with competitive wages and unlimited growth opportunity.

For more information please visit our website at: www.medisca.com
Join our Talent Network: http://www.jobs.net/jobs/medisca/en-us/join