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BrainFinance: Account Resolution Specialist (Collections)


This is a Full-time position in Montreal, QC posted February 13, 2021.

Work From Home!!Flexibility to cover the evening shifts (12:30 pm to 9:00 pm) and Saturdays is required!Rapidly growing downtown Montreal fin-tech company is seeking an Account Resolution Specialist.

Experience in a call center is required.

We will provide you with the tools, training, and a team that will guide you and helps you grow.

And along the way, you will work with smart, fun people.

Join us on your journey to success with BrainFinance.Responsibilities and Duties:
· Contact customers via phone and mail to secure payments to past-due loans, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements.
· Update customers’ accounts on a computer system.
· Adheres to established guidelines when determining appropriate collection remedy.
· Develops and works through repayment schedules with various alternatives, in addition to explaining the consequences of delinquency, to customers in the attempt of obtaining payments.Required Skills & Abilities:
· Previous experience in a call center is required!
· Excellent phone and communication skills.
· Good analytical problem solving and negotiating skills.
· Excellent English verbal and written communication skills
· Computer and web-savvy.
· Ability to work with CRM and call center systems.
· Strong typing skills.
· Impeccable judgment and acute attention to detail.
· Positive Attitude.
· Customer service skills and interpersonal skills.
· The ability for multitasking in a high paced environment.
· Ability to work independently and manage one’s time.
· Track record of high-performance.
· Experience in customer service, debt loan Collection, consumer lending, or personal
· Familiarity with underwriting loans, financial statements, payroll is an asset.
· French is a plus.