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Financial SVCS account specialist

Donnelley Financial Solutions

This is a Full-time position in Montreal, QC posted February 13, 2020.

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe.

We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles.

As markets fluctuate, regulations evolve and technology advances, we’re there.

And through it all, we deliver confidence with the right solutions in moments that matter.

Description Under the direction of a more senior specialist, coordinate production of printed materials, online filings, XBRL, or print related services for the company’s customers.

Maintain positive customer relations through active engagement of the customer through all stages of the document processing or manufacturing process from initial contact through final disposition of the customer’s product.

This job involves the handling of multiple projects simultaneously and providing extremely accurate and detailed instructions while acting as the Company’s frontline representative.

Excellent communication, interpersonal and organizational skills are required as is the ability to deliver on or before a deadline.

Project Managers work very closely with sales, manufacturing and production planning to determine the best way to produce a client’s product.

Responsibilities Work closely with customer, manufacturing and production planning to determine the most efficient and least costly way to produce client’s product.

Recognize, manage and deliver service solutions on a day-to-day basis for specific jobs.

Partner with manufacturing team to plan, schedule, and coordinate the production of the job and coordinates with outside vendors as well to ensure materials are delivered in a timely manner.

Monitor job during the life cycle to ensure the required product is being completed on time and correctly.

Resolve any manufacturing and production related problems or issues.

Maintain existing client and sales relationship and ensure customer satisfaction through “effective and professional” communications throughout the job life cycle.

Interact with clients on specific jobs to ensure world-class service is delivered at every client touch point.

Prepare client files for print using Enfocus Pitstop.

Perform standard preflight and make minor edits as requested, insert logos, etc.

May be responsible for researching and compiling all required data elements, including XBRL, needed to prepare the appropriate electronic filing and/or composition of SEC EDGAR filings, prospectuses, annual reports and other financial compliance documents.

Maintain on-going client relationships.

Contribute to a work environment that fosters pride in being a part of a winning team.

Perform other duties and participate in special projects as assigned.

Qualifications Basic Qualifications
• Minimum 2 to 3 years industry related experience in print production, graphic design, project management, or typography and/or post-secondary education in Graphics Communications Management or equivalent.

• Strong communication skills in both English and French
• Ability to multi-task, work under pressure with tight deadlines and effectively in a team environment
• Customer focused, strong analytical and interpersonal skills
• Flexibility to work overtime, weekends, and change shift as business needs dictate.

Preferred Qualifications
• A good understanding of the printing process, including digital, press and finishing.

• Possess strong interpersonal, communication, customer service and project management skills.

• Versed in Microsoft Outlook, MS Word, MS Excel, Adobe Acrobat and other PC tools.

• Working knowledge of Enfocus Pitstop or Adobe Illustrator, an asset It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran’s status, actual or perceived sexual orientation, genetic information or any other protected status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability.

You can request a reasonable accommodation by sending an email to