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Production Support Financial Systems

Independent Software Inc.

This is a Contract position in Montreal, QC posted May 23, 2020.

Production Support Financial Systems Location Montreal, Canada
– NOTE Seeking local candidates.

Position will be worked remotely at first, then on sire.

Duration 10 months Responsibilities to include First point of contact for Business users on any production application failure or any question related to technical job supporting the day to day Business.

Assist Business to continuously provide a high quality service to our Clients and rapidly integrate evolutions of the business and IT systems.

Act as a liaison between Business user and any IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functions.

Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution manage priorities depending on the criticality of the requests and production failures.

Participate in the technical tests, internal meetings and regular reviews with the external service providers.

Participate as a technical contact for local projects and client on-boarding.

Guarantee the reporting and file delivery technical setup for any new client on-boarding.

Be flexible with Support hours and to supplement Global support team for resolving any production related issues.

Coordinate Business Continuity exercises and Coordinate Disaster Recovery exercises.

Ensure proper and continuous documentation of key functions and processes.

Ensure proper training to continuously maintain relevant expertise and its evolution.

Contributes to and ensures that application support runs effectively.

Guarantees optimal working of the application, providing technical support and adhoc recovery plans.

Carry out light developmentbug fixes related to SQL, scripting and reporting.

Qualifications 3 years of experience in Application Support role in the financial industry Advanced SQL using MS SQL Server platform MS Reports or similar reporting background Web Services (IIS Configuration and development) Scheduling Software (Autosys, 24×7) Versioning software (SVN or CVS equivalent) Scripting language (Perl, VB Script, JavaScript) Strong analytical, problem-solving, and conceptual skills Strong communication skills and being able to adapt hisher communication depending on the target audience i.e.

Business Users, InternalExternal Clients, Technical teams etc.