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Collection Agent

ARO inc.

This is a Contract position in Montreal, QC posted September 12, 2023.

We are a 3rd party collections agency, who partners with a variety of key credit grantors in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary education institutions, commercial, health and insurance.Responsibilities

  • Utilize our skip tracing tools and databases to locate consumers
  • Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
  • Analyze and update consumers account information to determine the best possible solution for the account
  • Clearly documents call results and content of calls
  • Manage workloads/lists of consumers who have failed to make payments
  • Abide by all Collection Agency Acts and Regulations as legislated in each Province
  • Uphold the client (Creditor) work plans and the ARO code of ethics by treating consumers with honesty, dignity, and respect at all times.


  • Minimum one (1) year of 3rd Party Collection experience preferred
  • Customer service, Call center or Sales experience considered an asset
  • Strong Negotiating and Conflict Resolution skills
  • Excellent Verbal and Written Communication
  • Strong Organizational Skills

ARO Inc. welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care


  • 8 hour shift
  • Day shift
  • Must work in office for a minimum of 90 days, then potential for Hybrid schedule based on performance.

Supplemental pay types:

  • Commission pay


  • English (required)

Work Location: In personA background check/credit check is required of the successful candidate.Job Types: Full-time, PermanentBenefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care