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Commercial Collection Account Manager

National Bank

This is a Contract position in Montreal, QC posted November 13, 2023.

A career as a Commercial Collection Account Manager in the Subprime Loan Management Department at National Bank means acting as a collection expert in the management of a corporate financing portfolio. It’s through your customer service skills, negotiation skills and risk management experience that you have a positive impact on the Bank’s credit loss reduction and customer experience.  

Your job: 

  • Assess risk and develop collection strategies for defaulted/deteriorating loans
  • Coordinate collateral realization 
  • Maintain effective communications and negotiate terms of agreements with various stakeholders
  • Monitor the quality of the portfolio under management
  • Act as an expert for the Bank’s various sectors
  • Promote a win-win customer approach

Your team : 

As part of the Subprime Loan Management Department, you will be part of a team of 8 colleagues. Our team stands out for its expertise, proactivity, knowledge sharing and collaboration. 

We favour a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues with diverse expertise and profiles.


  • Bachelor’s degree in law, accounting or other industry-related field and 7 to 10 years of relevant experience
  • Knowledge of insolvency matters
  • Experience as a lawyer OR as an accountant specializing in insolvency OR experience as a Commercial Account Manager OR in commercial credit risk management
  • Knowledge of commercial products, collateral and processes
  • Negotiation skills, agility and customer focus
  • Creativity and collaborative spirit 

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We’re putting people first: We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples’ lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?