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Specialist, Operations Management

CIBC

This is a Contract position in Montreal, QC posted November 20, 2021.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

You’ll be accountable for providing professional, timely and efficient operational support to Relationship Managers across the US in the PWM US Region line of business. Handling transactions of a more complex and/or sensitive nature without direct supervision; timely and accurate fee processing, fee analysis and related billing activities within the department.

How You’ll Succeed

•    Analytical and Audit Capability – Review and analyze reports and data at the request of internal customers to control the quality of operations and maintain a high level of customer satisfaction. Ensure compliance with audit trails and compliance policies, procedures and guidelines to ensure the protection and confidentiality of personal information at all times.
•    Collaboration – Work closely with your team to provide an excellent client experience. Ensure that your team’s collective work meets quality standards, timelines and service level agreements.
•    Relationship Building – Listening, asking questions and understanding activities. Deepen your relationship with business partners relying on your knowledge of their team to provide expert advice. Use your professional network to present challenges to management in a constructive and effective way

Who You Are

•    You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
•    You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
•    You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
•    You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
•    You’re fluent in: English and French
•    Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

    
What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
•    Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
•    Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity 
•    Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training 

#EasternCA 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

1500, Boul Robert Bourassa

Employment Type

Regular

Weekly Hours

37.5

Skills

Microsoft Excel, Microsoft Office, Microsoft Word, Time Management