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Altis Recruitment: Bilingual Customer Service Agent (English And French)

Altis Recruitment

This is a Contract position in Montreal, QC posted June 7, 2021.

This is a great opportunity (with a possibility of permanency) to use your top notch client service skills on a daily basis and to work as part of a fun and creative team.

Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.This company develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide.

With deep industry experience and unparalleled insights on the future of talent mobility, they enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.Roles and ResponsibilitiesWe are looking for highly talented Customer Service Agents who will serve as the first point of contact for our current clients.

The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decisionReceive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customersEffectively solve customer inquiriesAbility to communicate clearly when handling different topicsIdentify customers’ needs, understand and clarify the informationResearch every issue to provide solutionsCollaborate with your team and other team members to solve problems and share knowledgeBuild sustainable relationships and engage customers by going the extra mileWork with minimal supervision in a fast-paced environmentPerform various administrative tasks to support the Contact CentreQualifications and ExperienceMust have:Excellent customer service skills and a great attitudeStrong communication skills (both written and spoken)Customer focus and adaptability to different personality typesAbility to multitask, set priorities, and manage time effectivelyMust qualify for an enhanced reliability clearanceMust pass a criminal record checkMust provide referencesNice to have:Bilingual (French / English)Previous experience in customer service (ideally retail or restaurant)Apply today Applicants must be available for shifts ranging from 8AM 8PM Monday FridayThis position will be starting June 28th but we are considering candidates immediately.English Rate $15.64Bilingual Rate $17.18Long term this positions offers a competitive benefits and vacation package