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Bilingual call center customer service agent


This is a Full-time position in Montreal, QC posted October 31, 2019.

Job Description As a Bilingual CALL CENTRE Customer Service Agent, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love.

We’ll teach you the skills you’ll need to succeed and provide a path for you to do so.

In fact, many of our site directors and operations managers began as customer service agents themselves! What you’ll be doingYou will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day.

Your main responsibilities will include:Talking to customers over the phone, email or chat to resolve their questions or concernsAccurately document and update customer records in the computer systemUpsell products or services to customers, if appropriateRemain calm and helpful even when dealing with upset customersEscalate customer complaints and/or calls to your manager when necessaryProvide feedback and recommendations to your manager on ways the company can improvePerform other duties as assigned by your management team Why you’ll want to join the Alorica team100% paid trainingPerformance bonusesHealth & dental benefitsRetirement savings planPaid time offA great team environment with supportive co-workersYou’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometownYou’ll feel empowered to do things the right way amid a culture of high personal and business integrityThere’s real opportunity to learn, grow and advance your career (we love promoting from within here)We’re a strong, global company that truly cares about our local communitiesWho we’re looking forThe best fit for this job is someone who:Has a High School diploma or General Educational Development (GED) certificateIs bilingual (French & English)Previous customer service and/or call center experience preferredHas good computer skills, including Microsoft OfficePossesses excellent communication skillsCares about helping their customersIs team-focusedHas the ability to multitask wellCan adapt to a flexible scheduleIs positive and can handle stressCan maintain the highest level of confidentiality Who we areAlorica Customer Care, Ltd.

is a global customer service organization, serving the world’s leading companies and best-known brands.

With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day.

Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work EnvironmentOffice environment.Ability to lift and/or move 20 pounds with or without accommodation. Hours of OperationsThe department is open 7 days a week, from 8 am to midnight. Are you ready to help your customers every day while also strengthening yourself and your career?

If so, apply now to join the Alorica team!

Company Description At Alorica, we only do one thing – make lives better, one interaction at a time.

We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.