Boarding Agent

Your mission on the boat

Under the responsibility of the Assistant Director of Hospitality, the Boarding Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.

The upcoming challenges of the Boarding Agent

• Greet the customer at his arrival onsite;
• Take care of the customer and clearly explain instructions and rules;
• Provide the customer with valuable insights to insure a successful experience at Bota Bota;
• Manage customers check-in and check-out;
• Be responsive to customers questions or concerns and ensure their satisfaction in a professional and courteous manner;
• Promote the offered services and packages available;
• Makes sure is workstation is clean.

Why hop on board?

• Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;
• Be part of a growing company that offers multiple opportunities for change;
• Work schedule: 32h / week, available on Friday, Saturday and Sunday;
• Competitive salary and benefits;
• Free access to the spa;
• Employee discounts on all massages, treatments, products and gift cards;
• Employee discounts at the spa’s restaurant ” La Traversée ”;
• Various discounts as an employee of a partner of the Old Port of Montreal.

Want to know more about our crew?

Go visit our website at https://botabota.ca/carrieres/. Please send your resume and a presentation letter to our human resources department to the following address rh@botabota.ca.

The competencies we are looking for:

• Attention to detail and ability to multitask efficiently in a short time;
• Enthusiastic and master customer service skills;
• Love to work with the public and favors a friendly and professional approach;
• Autonomous and resourceful;
• Rigorous punctuality;
• Excellent team spirit;
• Exercise discretion and show respect for confidentiality.

The skills we are looking for:

• Required 2-3 years of experience in customer service;
• Studies in the tourism field, an asset;
• Bilingual in French and English, both oral and written.