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Browns Shoes Inc.: Customer Service Representative

Browns Shoes Inc.

This is a Full-time position in Montreal, QC posted July 25, 2021.

Browns Shoes, a family-owned business established in Montreal in 1940, now with over 65 stores across Canada, is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men and children.Browns is looking for a highly motivatedCustomer Service Representativewho is not afraid of challenges and who is ready to invest him/herself in the success of the department.The Customer Service Representative supports the Company’s efforts to ensure satisfaction for all customers.

The candidate must handle customer inquiries in a professional yet respectful manner in order to resolve customer issues.

The representative must find appropriate solutions and always offer a seamless customer experience.Responsibilities:Working in our call centre and handling all store and all customer inquiries, complaints, concerns, and comments.Resolve unsatisfactory service issues in line with established policies and procedures.Offering exceptional general support to our stores in order for them to provide an unforgettable shopping experience to our customers.Identifying opportunities for improvement within our policies.Identifying opportunities to increase customer loyalty.Participating in special projects if needed.Qualifications:1 to 2 years of experience in a Call Centre role in a Call Centre environmentAvailable to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday from 8AM to 9PM and Saturday/Sunday from 9:00AM to 6:00PMRetail and/or Sales experience would be an assetStrong computer skills including knowledge of Excel, Internet and WindowsHighly customer service oriented, enjoy handling and resolving situationsPerfectly Bilingual (French and English) written and spokenExcellent verbal communication and writing abilitiesOrganized, a strong team player, flexible, able to multi-task and detail-orientedExcellent customer service and problem-solving skillsThe ability to manage time and tasks effectively and strategically