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Call Center Supervisor

Jump! Recruteurs

This is a Contract position in Montreal, QC posted March 9, 2023.


The Call Center Supervisor is responsible for supervising the work of the Customer Service team. He/she will ensure the excellence of the after-sales service and technical support.


  • Provides support and guidance to the customer service staff;
  • Ensures that good customer relations are maintained;
  • Is responsible for training customer service agents;
  • Must resolve routine customer service complaints and issues;
  • Serves as a communication link between customers and the sales department to respond to customers;
  • Manages the staff under his/her supervision;
  • Verifies the work distribution of the customer service agents and determines priorities;
  • Participates in the improvement of existing procedures in order to optimize the service offered to our customers;
  • Other tasks related to customer service.


Education/ Experience/ Certification

  • High School Diploma (HSD) or College Diploma (CD)
  • Minimum of 8 years experience in a similar position
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of

  • Knowledge of computer systems, ERP system
  • Knowledge of the manufacturing sector (asset)

Required skills and abilities

  • Demonstrated organizational skills, problem solving and attention to detail
  • Excellent written and oral communication skills in French and English
  • Excellent time management and task prioritization skills.
  • Ability to juggle multiple tasks in a fast-paced environment
  • Strong leadership skills, friendly, resourceful and versatile
  • Self-starter with a high sense of responsibility