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Consulting Solutions LLC: It Support Technician

Consulting Solutions LLC

This is a Full-time position in Montreal, QC posted April 30, 2021.

The IT Support Technician is responsible for the day-to-day and operational support RESPONSIBILITIES Configuration, installation and full support of equipment in an environment Microsoft Windows, including computers, printers, smartphones, and peripherals.

Solve problems with computer hardware, software Maintain software applications, operating systems and perform regular preventive maintenance of hardware and software.

Responsibly manage assigned projects and deliver services in accordance with established goals.

Work with other project teams to complete larger projects.

Provide attentive and competent support in response to requests from colleagues at all levels of the organization.

Communicate competently with administrators, service providers, on-site staff and external vendors.

Be an advanced and knowledgeable problem solver, able to resolve issues when notified by a user or an automated monitoring system.

Support and resolve all problems encountered with hardware and software.

Forward requests to the appropriate party, if necessary.

Replace or repair defective parts and equipment.

Monitor and validate backups of on-site systems.

Ensure organizational security by working with business teams when threats are identified and by isolating computers from the network.

Be able to work closely and effectively with colleagues on site and remotely and with teams.

Understand software and hardware lifecycles and be able to prepare in advance for upgrades and updates to ensure smooth transitions.

An understanding that in a crisis, it may be necessary to be flexible in your schedule to meet the needs of the business including off-hours support as needed QUALIFICATIONS DEC AES (College Degree) in Computer Science Essential experience of 1 to 3 years as an IT Technician for a large company Excellent verbal and written communication skills both in French and English In-depth knowledge of Windows workstations, antivirus and Microsoft Office applications Use of an Enterprise ticketing system (ServiceNow) a plus A working knowledge of servers, SAP, and VMware a plus