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Customer care rep. (customer services)

Go Systems

This is a Full-time position in Montreal, QC posted November 28, 2019.

Job Description YOU WILLProvide world-class service to our customers.Be an expert on Instant Brand products’ features, solutions, and benefits, and provide trusted guidance about our products to new and existing customers.Own customer issues, manage expectations, and escalate to appropriate channels when neededRepresent the voice of our customers by interfacing and collaborating with other internal teams when appropriate.

Bring a flexible mindset and be nimble.

We’ll rely on your feedback and technology advancements to quickly adapt to changes in product and process.THE SKILL SETExcellent oral and written communication skills in English.Receptiveness to feedback and coaching with a desire to continuously improve.Demonstrated aptitude and love for providing exceptional customer experience, and the ability to adapt and respond to different types of customer styles/behavior.The ability to work a flexible schedule to meet our customers’ needs, including working evenings and weekends.A natural enthusiasm for resolving problems in an ever-evolving environment.Fluency in languages from any of the following countries: Brazil, Chile, China, GCC/Middle East, India, Japan, Korea, Mexico, Philippines, South Africa, Taiwan, European Union, or Vietnam.

This is not a requirement and considered to be an asset.Stamina and focus to provide delightful support throughout your shift with a smile.Tech capacity – the ability to learn new technology and products at lightning speed, as well as help and teach others!Strong understanding of the tools needed to perform your day-to-day activities – Word, Excel, PowerPoint, and Google Drive.Knowledge of Bluetooth and Apple/Android applications is an asset.Post-secondary school diploma is preferable.