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Customer Service Agent

Stokes Inc. - Head Office

This is a Contract position in Montreal, QC posted November 17, 2023.

Stokes Retail Group is looking for a Customer Service Agent to work at its head office, located in Montreal, QC, reporting to the Vice President of Sales and Operations. This is a temporary position for a period of 4 months (October 2023- January 2024).


  • Resolve routine and complex customer issues or inquiries.
  • Communicate with the different departments (Warehouse /E-commerce /Marketing / Copywriting / Buying /Cash Audit /Finance).
  • Assistance with inquiries on stock availability and communications.
  • Use multiple screens / platforms (Intranet, Zendesk, ShipStation, Fedex, web, solochain) to help resolve customer inquiries / orders.
  • Participation in the development of various customer service initiatives


  • Previous experience in customer service is mandatory
  • Bilingual: English and French (spoken and written)
  • Computer literacy, ability to use multiple interfaces including Microsoft Office.
  • Strong sense of detail and organization
  • You must be comfortable working under pressure, meeting deadlines and multitasking.
  • High energy level with a strong work ethic
  • Availability weekdays, evenings or weekends, as needed, during peak periods.

Please send your resume by email to the following address: