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Customer service agent – e-commerce

Gexel Telecom

This is a Full-time position in Montreal, QC posted November 7, 2019.

CUSTOMER SERVICE AGENT – E-COMMERCE WORKPLACE: MONTREAL (SNOWDON METRO) PERMANENT AND FULL-TIME POSITION GEXEL is a call center that has been growing continuously for more than 20 years in Quebec!

Its success is based on its over 1,000 employees who form a large dynamic, mobilized and innovative family.

Do you want to advance your career with us?

Contact us!

We are currently looking for e-commerce agents to meet the needs of our partner, a major player in the retail business.

MAIN RESPONSABILITIES To provide a superior experience to customers by demonstrating great empathy at each customer contact (inbound/outbound calls, e-mails) Demonstrating professionalism and a an exemplary customer approach Delivering solutions effectively to clients Working with other departments in order to improve services and tools OUR ADVANTAGES Hourly wage of $15.00 and 2% increase in the following years Social benefits (medication, dental, vision and life insurance plans) Discount on public transport STM or RTM Easy access with public transportation – Snowdon Metro Station $300 referral program (conditions apply) Growth and advancement opportunities REQUIRED SKILLS Excellent communication skills (writing and speaking) A minimum of one year experience in a call center environment (asset) A diplomatic approach to sensitive situations Great resourcefulness A team spirit and collaboration High level of computer skills AVAILABILITY REQUIRED: We need e-commerce agents who offer flexible availability from Monday to Sunday 8am to 8pm.

By applying for a position with GEXEL, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with GEXEL’s employment policies.

Background checks may include some or all of the following based on the nature of the position: SIN validation, Work Permit, employment verification, credit and criminal checks regarding criminal offence in connection with the position offered.

You will be notified during the hiring process which verification is required by the position.

We thank you for your understanding and wish you luck in the process.