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Customer Service Agent – Hybrid

Bédard Ressources inc.

This is a Contract position in Montreal, QC posted November 23, 2022.

Surely, your experience in administration and customer service does not go unnoticed! If you want to make a change and to take advantage of many employee benefits, apply now.

Leader in the field of real estate and responsible property development, our client, a paramunicipal organization, is currently looking for a Customer Service Agent. We are looking for someone who wants to get involved, learn and with a passion for administration and customer service!


  • Greet customers/ visitors and respond to inquiries.
  • If needed, notify your colleagues of the arrival of a customer and/or visitor.
  • Refer calls to appropriate staff, receive and process information as needed.
  • Ensure that general information documents are updated to allow the reception staff to accomplish their daily tasks.
  • Receive and process all inquiries related to housing for rent, rental management, including those related to rent increase and requests for services and repairs.
  • Redirect customers towards other organizations as needed (to maximize call processing, limit the number of respondents and improve the speed of customer service).
  • Receive rent payments at the reception.
  • Validate and compile various statistics relevant to the industry.
  • Ensure that the information on the internal and external digital platforms of the company are up to date.
  • Prepare the material for reception activities for customers.
  • Receive any complaints from the company and redirect them to the assigned manager.
  • Perform any other tasks related to the position.

If you are ready to take on new challenges, we would like to meet you!

Benefits of this position?

  • A group insurance plan paid 100% by the employer after the probation period (covers medication at 90%, dental at 80%, life insurance, disability insurance and more!).
  • A defined benefit pension plan with contributions shared between the employer and the employee.
  • Opportunity to work in hybrid mode (5 days of remote work spread over 2 weeks).
  • Easily accessible by public transport (located near Berri-UQAM station).
  • Paid time off during the holiday season.
  • Vacations: 3 weeks from the start.
  • Days off: 4 days of floating vacations and 10 days of sick leave (sick leave paid at the end of the year).


  • College diploma in administration (or relevant field).
  • At least 2 years of experience in an administrative support position.
  • Administrative experience in the municipal field is an asset.
  • Good knowledge of MS Office suite (Word and Excel especially).
  • Good level of bilingualism / English and French – spoken and written (to be able to respond to bilingual customers).


Ideal candidate:

  • You act in a professional manner in the management of your files and in your relationships with others.
  • You are able to perfectly combine autonomous and collaborative tasks.
  • You have initiative, good priority management skills as well as attention to detail.
  • You have an excellent ability to adapt to various clienteles and a good tolerance for stress.

Interested in this position? Please send your application to Sarah De Champlain by email at


This is not exactly what you are looking for? Check all our other job opportunities on Consult our website regularly, new positions are added every day.


Salary: 44253.00-53624.00