Customer Service Coordinator

A hybrid of customer service and sales, the Coordinator position supports a large team of representatives. You too can take part in their growing success by doing what you do best: working in a structured way, being responsive to customer needs and delivering solutions in no time.

Our client’s concern for the quality of their services and relationships is particularly evident in the area of furniture distribution across Canada. Their mission is simple: to make available all the possibilities to work in innovative professional environments that prioritize the well-being of users. Regardless of the size of the project, our client is always ready to take on the challenge as a team.

The tasks consist of:

• Partnering with sales representatives to gather all relevant information (plans, costs and specifications) to complete various bid requests.
• Coordinating the order process from A to Z: following up with manufacturers on the receipt, shipping and delivery of products according to the specified deadlines.
• Ensuring verification and completion of order reports.
• Partaking in the resolution of unforeseen events (shortcomings, delivery delays, etc.).
• Supporting your colleagues in charge of projects with tasks such as order entry and reporting.
• Collaborating in the planning and resource management of various projects.
• Participating in any other related tasks for the smooth running of the department’s operations.

Benefits:

• Group insurance paid entirely by the employer for a daily boost.
• A cellphone is provided to equip you.
• The ability to work in hybrid mode according to your needs for your professional well-being.
• The potential to evolve within the company by joining the sales team.
• Details that make all the difference for a pleasant working atmosphere: social club, parking, coffee, snacks and modern offices!

Requirements:

• Three to five years of experience in one of the following areas: project coordination, management, sales support and/or customer service.
• Diploma of College Studies or the equivalent.
• Fluency in French and English – spoken and written.
• Knowing and using the MS Office suite skillfully, especially Excel.
• Familiarity with computer platforms and learning new software.

The ideal candidate:

• You have office work methods based on organization, communication and collaboration.
• By carefully structuring your work, you can anticipate needs and changes in no time.
• You skillfully manage your schedule to fit priorities and tight deadlines.
• You shine through your ability to find and deliver tailored solutions to the customers you help.

Are you interested in this position? Send your application to Hassan Elakhras by email at hassan@bedardressources.com.

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