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Customer Service Representative

MaxSys - Québec

This is a Contract position in Montreal, QC posted January 17, 2023.

Corporate Customer Service Representative

The National Incident Centre service is a team of specialists which operates 24 hours a day, 7 days a week in order to contribute to the protection of company employees and assets. The team is the central point for surveillance and reporting for incidents which can affect the company. It also coordinates a response with the manifold responders according to pre-established impact and severity parameters.

TASKS / RESPONSIBILITIES:
The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:

• Work as the single point of contact for company related incidents and emergencies (NOT IT)
• Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
• Manage and monitor the company’s physical security systems
• Offer services and support on behalf of other Corporate Security teams outside of regular business hours
• Offer a valued service to our clients

ESSENTIAL ABILITIES AND SKILLS:
• The ability to serve our clients in a bilingual environment
• Good communication skills, both verbal and written
• The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every Saturday)
• Excellent general knowledge of information technology systems and ability to work in a highly technological environment

PREFERRED ABILITIES AND SKILLS:
• Past experience within an emergency management, physical security, telecommunication or access control environment.
• A good understanding of telecommunication networks and other general company functions.
• Post-secondary diploma in emergency management, security services or telecommunications

Please forward your resume to a.singh@maxsys.ca

ESSENTIAL ABILITIES AND SKILLS:
• The ability to serve our clients in a bilingual environment
• Good communication skills, both verbal and written
• The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every Saturday)
• Excellent general knowledge of information technology systems and ability to work in a highly technological environment

PREFERRED ABILITIES AND SKILLS:
• Past experience within an emergency management, physical security, telecommunication or access control environment.
• A good understanding of telecommunication networks and other general company functions.
• Post-secondary diploma in emergency management, security services or telecommunications