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CyberCoders: Customer support team lead

CyberCoders

This is a Full-time position in Montreal, QC posted March 25, 2020.

Customer Support Team Lead If you are a Customer Support Team Lead with Call Center experience, please read on!Title: Customer Support Team LeadLocation: Montreal, QCSalary: $40,000 $60,000, DOEWe are a growing education platform that helps bridge the gap between students and institutions!

Our mobile app and cloud solutions help over 350 schools engage 2 million students to provide them a better on campus experience.

What’s In It for You We offer a comprehensive compensation package including but not limited to: Base salary of $40,000 $60,000 Personal & professional growth Work somewhere that values your opinions and listens to your insight!

Career advancement 2 weeks PTO & flexible holiday time off Office foosball table, video games, office chess team, team lunches, and free coffee Location is near public transportation (Berri-UQAM metro) What You Will Be Doing As a Support Team lead, you will interface with the quality assurance and integration teams to troubleshoot problems reported by customers, manage a small (growing) team, and ensure customers are delighted by their experience with support.

Responsibilities: Review, summarize and triage all new customer issues.

Liaise between the Support and Dev teams Identify issues and escalate them as needed Follow-up on issues, tag all issues, and review metrics Identify gaps in process and procedures, and suggest improvements What You Need for this Position Required: 1+ yearsCall Center Customer Support experience Technical aptitude & the ability to troubleshoot Ability to work in both English and FrenchNice to have: Familiarity with Zendesk Team Lead / Management experience Experience developing, testing or supporting apps So, if you are a Customer Support Team Lead with Call Center experience, please apply today!

Or email your resume to sophia.kaaha@cybercoders.com Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.