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Dental Wings: It First-Level Support Temporary Contract 6 Months

Dental Wings

This is a Full-time position in Montreal, QC posted July 27, 2021.

Company DescriptionHere at Dental Wings, we have been #PushingTheBoundaries since 2007 to develop the future of digital dentistry.

We believe that the right technology can make Dentistry predictable, enjoyable, and less stressful for patients and dentists alike.When we refer to our vision, we often talk about how our developers and engineers are working to build the next generation of digital dental care.

This philosophy does not stop here: It also extends to offering the best customer experience in the industry.

We empower our employees to perform and make an impact, to question the status quo, to drive change, and to stay ahead of the competition.Headquartered in Montreal (CA), with additional offices in Berlin (DE), Chemnitz (DE) and Lyon (FR) we are part of the Straumann Group since 2017.

Our products are distributed by leading dental companies in over 70 countries around the world.#PushingTheBoundaries every day.

Be part of it.We are looking for you: a dynamic, flexible, experienced and mature person with experience as an IT first-level support for a 6 months contract to join our IT team in Montreal.Job DescriptionPosition summaryReporting to the IT Manager, you will provide first-level assistance and technical support (hardware and software).

To carry out your tasks, you will work closely with our software, hardware and production teams to solve current issues.Assist users in a digital environment; Manage support remotely, by phone and via Teamviewer; Install, repair, and support IT systems; Resolve and/or diagnose network incidents (Ping, tracert, Nslookup); Use incident tickets and inventory tracking tools (Helpscout, Service Now, GLPI); Document all technical interventions and update user and technician procedures; Install and setup IP phones and PBXs; Be comfortable working in a server environment.

QualificationsTechnical SkillsMinimum 1-year professional experience in IT; Diploma DEP/AEC/DEC support in the field of IT; Administration and support of Windows 10; Office 365 and Microsoft Teams, G Suite; Vmware, vSphere.Additional InformationOur offerFlexible hours and floating daysBest of everything: autonomy and teamworkFree fruit, bagels, coffee and teasLots of social activities (board games, video games, 5@7, etc.)A dynamic and multicultural work environmentAccessible by public transport in the trendy Mile-End district (160 St-Viateur E)Become part of the leading team in the industry: #JoinStraumann and work with us: #WeChangeDentistryand many more things!See how people rate us on Glassdoor.