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Desktop Support Technician


This is a Full-time position in Montreal, QC posted May 25, 2020.

Requisition Number 77234 Insight is looking for Level 1.5 Desktopr Support Technicians.

Candidates must meet qualifications below.

Must be professional and customer focused, self-driven and team oriented.

Must be technically savvy, provide great customer service and look professional at all times Education and QualificationsSkills and competencies bull College coursework or professional training in information systems, information technology, or technical support required.

bull Associate degree in a related field preferred.

bull Must be able to learn and support new and quickly changing technologies.

bull Ability to research solutions or information regarding technical issues.

bull Customer Service oriented individual
– client facing.

bull Positive work habits under pressure.

bull Detail oriented.

Experience bull 1-2 years in an IT or IS environment required.

bull In person and remote customer support via phone, email and help desk ticketing system.

bull Solid Understanding of Desktop Support.

bull Windows 10 bull Mac bull IPhoneIPadAndroid support bull MS Office 365 bull Perform troubleshooting analysis of workstations, laptops and associated systems.

bull Monitors system performance and implements performance tuning, and break fix.

bull Proven conscientious reporting of all issues and resolutions for future reference and trouble tickets.

bull Be of high aptitude and keen on detail.

bull Install, configure, and maintain hardware, systems, and software for networks.

bull Familiar with Networking protocols such as LAN, WAN, TCPIP, DNS bull Must work well in a team environment as well as be able to work independently.

bull Customer focused, performance driven, high aptitude for technology
– Extroverted personality is key when providing customer service.

bull Strong analytical capabilities and professional office skills required The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business.

Insight Enterprises, Inc.

empowers organizations of all sizes with Insight Intelligent Technology SolutionsTrademark and services to maximize the business value of IT.

As a Fortune 500-ranked global provider of digital innovation, clouddata center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow.

From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter.

Discover more at

Founded in 1988 in Tempe, Arizona 11,000 teammates in 21 countries providing Insight Intelligent Technology SolutionsTrademark for organizations across the globe 9.2 billion in revenue in 2018 Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S.

Azure Partner Choice Award for DataAI, Microsoft Azure Expert Managed Services Provider Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business) Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Proforma to include PCM, Inc.

for fiscal year ended Dec.

31, 2018 Today’s talent leads tomorrow’s success.

Learn about careers at Insight .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes Montreal Quebec (CA-QC) Canada (CA) None None CA
– Montreal, QC Job Segment Technical Support, Technician, Developer, Information Systems, Supply, Technology, Operations