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Experience AI Solutions: System Support Specialist

Experience AI Solutions

This is a Full-time position in Montreal, QC posted July 24, 2021.

Cloud and Infrastructure Support Engineer Start Date:as soon as possible Type of employment: permanentLocation: Montreal, QC (remote until further notice; after which it will be onsite 2-3 days per week)Number of Positions:2Language skills: Excellent English language skillsPerks: work for a multinational, award winning, socially responsible company with an operational presence in many countries, having been in business for over 75 years.It is a culturally diverse environments, employing thousands of people around the world.Beautiful downtown offices for when work goes to a hybrid model.

Looking for an experienced Cloud and Infrastructure Support Engineer to implement, optimize, support, and maintain cloud-based solutions.

To be successful as a Cloud and Infrastructure Support Engineer, you should be able to provide experienced L3 support on end-to-end problem resolution and root cause analysis in collaboration with other functional groups, business units, and vendors.

You will support and assist in solving issues with the Cloud Services and Platform related to network connectivity, platform, storage, software-defined networks, etc., across multiple layers with confidence and expertise.As a top-notch Cloud and Infrastructure Support Engineer, you should have excellent troubleshooting and analytical skills, stay current with industry trends, and should be a strong team player.

Principal Duties and Responsibilities:Participate in design and feedback workshops to improve our services and quality of workWork at solving issues with the Cloud Services and PlatformRegularly review existing systems and make recommendations for improvements – continuous modification and improvementFunction as part of a multi-disciplinary team to provide ongoing monitoring, support, and improvement to our Cloud Platform connectivity stacksProvide support for an Enterprise Data Center, implement and maintain VMWare-based infrastructure and related storageBe able to apply your advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.Maintain a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution statusBe responsible for preparing the SOP’s and update them regularly; prepare knowledge-basedarticles for sharing across the teamRequired Skills:Minimum 3+ years experience with Dell EMC VxRail Hyper-converged systems regarding Cluster Management, monitoring nodes and drivers at physical layer; adding and replacing hardware; VxRail Physical link monitoring.Minimum 5+ years demonstrated experience working with VMWare v6 and v7, vCloud Director, vCloud Foundation, VMWare Workspace One, vSAN, NSX-T and related productsProficiency scripting using PowerShell/PowerCLI and Python 5+ years’ experience in technology-related work, providing support on large-scale enterprise and service provider environments.

Strong understanding of Windows Active Directory, DNS, WSUS, Kerberos, DFS, DHCP along with public cloud such as Azure and AWS.Minimum 5+ years deploying, monitoring, configuring, and supporting Data Domains, experience with Data Domain performance standardsExperience in supporting, troubleshooting, and ongoing maintenance of EMC Unity Minimum of 5+ years’ experience deploying and supporting cloud-native applications with Terraform, ARM templates, Ansible Playbooks, etc.

Minimum 5+ years’ experience supporting, troubleshooting, analyzing, and determining root cause analysis and problem resolution for Operating Systems such as RedHat Linux and Windows, and infrastructure technologies (server, network, storage, load balancing, clustering, etc.)Minimum 5+ years of experience supporting, troubleshooting, root cause analysis, and problem resolution of cloud connectivity; VPC/Network peering, Cloud-to-Cloud, On-prem-to-cloudWell versed with Patch Management on VMware platforms and use of other Patch Management tools such as Satellite and WSUSBe able to provide Disaster Recovery and backup and restore solutions and support using VeeamPossess excellent communication skills (written and verbal), be a team player with a positive, pro-active, and self-motivating attitude and possess the ability to operate across multiple discipline groups.