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Gexel Telecom: Customer service agent – legal products

Gexel Telecom

This is a Full-time position in Montreal, QC posted May 21, 2020.

MAIN RESPONSABILITIES Provide professional customer service for incoming calls, emails and chats Redirect clients to the right legal services Diagnose and troubleshoot technical problems Delivering solutions effectively to clients Seize sales opportunities Working with other departments in order to improve services and tools OUR ADVANTAGES Annual wage increase Social benefits (medication, dental, vision, life insurance plans and travel) Unlimited virtual health care for you and your family from the 3rd month of employment (Dialogue) Availability of accumulated holidays from the 3rd month of employment Discount on public transport, STM or RTM Easy access with public transportation – Snowdon Metro Possibility of cumulating additional days off Growth and advancement opportunities $300 referral program (conditions apply) REQUIRED SKILLS Bilingualism (French and English) A diplomatic approach to sensitive situations Excellent communication skills High level of computer skills A team spirit and collaboration