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It analyst – aps credit application support

Independent Software Inc.

This is a Full-time position in Montreal, QC posted December 3, 2019.

IT Analyst APS Credit Application Support 10 to 12 months contract role Montreal Canada Must be a local candidate Our client is seeking an IT Analyst specifically with experience in FI, ETrading and Credit.

Responsibilities: The role is to provide 1st and 2nd line technical support to the Fixed Income Credit Trading The role will require the management of all aspects of the Global Credit systems for Fixed Income IT, working closely with all the support and development teams across the regions to continue to build a market leading support organisation for FI IT.

The team is responsible for monitoring the system availability, proactively preventing system problems, and responding to system incidents when they occur.

They are also responsible for problem analysis, managing system change and ensuring minimal impact to the end users.

Ensure root cause analysis is undertaken for all incidents.

Communicating the status of the system.

Providing ETAs for solutions when necessary.

Improving the monitoring and support systems by creating scripts to automate the support and writing specification for monitoring and support team that will be transferred to the development.

Regularly review and improve the checks done by the team (morning, checks, evening checks ) Coordinate the package build of third part application, and test it.

Review the releases which are planned and perform the post release checks.

Participate to the UAT phase of the major delivery.

Write and maintain documentation.

Work in partnership with the Montreal team and train them.

Work closely with the trading desk to understand requirements and either implement tactical solution or raise to business mgmt.

+ dev where appropriate.

Knowledge/Skills/Experience Required: IT Technical Support understanding Functional aspects of Credit trading (bonds, CDS and Index).

Must be a high calibre graduate with ability to solve complex problems under pressure.

Experience in FI Application Support, with business knowledge of Credit or Rates.

Excellent communication skills.

ITIL Knowledge and processes implemented.

Must be analytical and able to solve complex problems.

Experience working with ION MarketView, SQL and Unix Knowledge of large well/known RDBM s such as Oracle or/and Sybase.

Strong Excel & VBA Fluent in English provided by Dice