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National Tire Distributors: Customer Service Representative – Part Time

National Tire Distributors

This is a Contract position in Montreal, QC posted July 14, 2021.

WE OFFER PART TIME BENEFITS The Customer Service Representative is responsible for handling a high volume of inbound and outbound calls, while consistently providing our customer with the highest quality of service.

Emphasis is placed on providing our customer base with an experience that can only be attained from NTD, while supporting all organizational levels to ensure the customer experience is industry leading.

CSR’s will handle up to 250 inbound calls daily, perform scripted and unscripted outbound calls to existing customers, maintain high level of call quality and quantity standards adhering to our expected KPI’s, provide solutions to customer issues and concerns in a professional and courteous manner.

and :Handle up to 250 inbound calls from customers dailyPerform scripted and unscripted outbound calls to existing customersMaintain high level of call quality and quantity standards adhering to our expected KPI’sProvide solutions to customer issues and concerns in a professional and courteous mannerMaintain favorable relationships with the customer to encourage repeat and future businessReceive, process and verify the accuracy of orders from customersInitiate required action for response to customer requests for order changesReceive inquiries from and/or contact the organization’s branch/regional offices to resolve a variety of order-related issuesRecommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a wholeResponsible for actively ensuring the retention of the organization’s customer base including promoting the benefits and R.O.I.

of using our organization to existing customersBe comfortable using multiple technological platforms to perform dutiesRegularly provide feedback on the soundness and effectiveness of the customer service department’s policies and proceduresTake prompt corrective action where necessary or suggest alternative courses of action which may be taken to correct a problemCapable of handling an evolving and changing business including fluctuation of seasonal business, technology advancements and product offeringCommitment to excellence is demonstrated through participation in continuous development programs and training Experience that Best Prepares You:Post-secondary education in a Business related field preferred1-2 years previous customer service experience preferredTire or automotive background preferred Key Competencies:Strategic Thinking: use good judgement to generate and evaluate alternative methods, along with the ability to convert ideas into action.Sound Insight and Judgment: maintain client and business confidentiality and take full responsibility for behavior, decisions and results.

Handle business matters within the company’s code of conduct and ethicsProblem Solving and Analytical Thinking: identify and communicate problems at the root cause and use sound judgment when resolving these issuesSelf-Management: set defined and realistic personal and professional goals, take initiative to meet goals in both a team and individual environmentContinuous Learning: think ‘outside the box’ to develop solutions and be innovative in solving business challenges.

Self-motivate to keep up and ahead of current market conditions/technologyPartnering & Teamwork: engage in cross functional activities and work collaboratively to identify, and participate in reaching, common goals and creation of effective solutions.

Communicate effectively across all teams and departmentsSuperior customer service attitudeExtremely reliable, diligent, and hard workingAble to work in a fast-paced environmentComfortable making outbound calls to customer baseProfessional and articulateExtremely organized and able to multi taskDetail orientedWorking knowledge and experience with Microsoft Office including Excel and AccessBilingual French written/spoken is considered an asset Build a challenging and rewarding career with us