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Production support analyst


This is a Full-time position in Montreal, QC posted January 14, 2020.

Does your profile match that of an outstanding Production Support Analyst?

One of our clients in Montreal needs your expertise.

Your professional success is very important to us and we hope you will join our team!We will show you what you need to succeed in this opportunity.The position involves the following responsibilities:Perform level 1 and 2 support and complex analysis of reported issues in local and global back office Settlements, Cash and interfaces area and evaluate alternative business solutions and workarounds to minimize the impacts;Implement new releases for Inferno application;Perform Level 1 and Level 2 support for any issues resulting between Bancs application and Intellimatch, Fed for settlements, DTCC for settlements and the Inferno;Perform Level 1 and Level 2 support for issues related to Credit risk and before the fact checks for funding;Ensure issues are identified, tracked, reported on and resolved in a timely manner;Manage operations expectations effectively and participate to any task if needed;Prepare Test strategy, Test scenarios and test cases for the defects identified;Coordinate with the vendor TCS dedicated teams for defect reproduction, diagnosis and testing of resolution, SQL reports and data extraction;Work with external infrastructure, monitoring and DBA team to fix the incidents;Ensure a smooth follow up of all technical processes (Online, STP and batches…);Understand the database concepts and provide extractions to users whenever required;Participate to the night support of the application and undertake the appropriate actions – both functional and technical;Ensures presence, monitoring and checks during application rollouts and DR exercises;Ensure excellent Communication, reporting and escalation as and when needed.The following is the profile sought:Possess a bachelor’s degree required; advanced degree considered a plus;Have a minimum seven (7) years financial industry experience;Have Overall general IT knowledge;Have strong experience working in Custody IT required;Have at least three (3) years of experience working in local and global back office Settlements, Cash and interfaces on the IT side for a Custodian; Possess experience with interfaces related to back office settlements, DTCC or Fed;Understand the risks associated with Settlements processing, Cash processing and Credit risk management;Have prior experience in an application support environment as both technical and functional analyst;Have a minimum 2 years of experience with TCS Bancs application;Possess experience with SQL queries, creation of test strategy and test scenarios and Swift messages;Being familiar with Autosys, Quality Center, Sailpoint, ServiceNow and Jira;Bilingualism in French and English.Why choose Cofomo?Personalized integration and follow-up;Career management service;Attractive referral program;Dynamic social club;Depending on our clients’ policies, possibility of remote work or work on a variable schedule.Apply today to move your career forward!