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Randstad: Bilingual Technical Support Representative – Work From Home – Ottawa Area

Randstad

This is a Full-time position in Montreal, QC posted November 21, 2020.

Are you passionate about helping people?

Do you like to problem solve and be creative with technical solutions?

Are you fluent English and French speaking?

If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative.

Work from the comfort of your own home remote position anywhere in Ontario.

This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.50/hour.Location: Remote work from home anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM 11:00PM*you will be scheduled to work 5 shifts between Monday Sunday, between 37.5-40 hours/week, with 2 days off.Start Date: November 23rd, 2020As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties: Inbound call centre environment (remote work from home) Problem solving and troubleshooting guidance with clients by phone, chat or by email Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns Data entry in client profiles Create a warm, and pleasant experience for clients Escalate customer complaints and/or calls to your manager when necessary Have a 1 call resolution mindsetAdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative: Work with a leading global company Permanent full time employment Work from the comfort of your own home remote position anywhere in Ontario Great work culture Career progression opportunities Equipment provided by the company Several discounts used on various services Employee benefit planQualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Representative: Excellent communication skills in English and French Previous experience in Customer service is required Strong problem-solving skills Tech savvy and working knowledge of computers Full time and flexible availability Wired internet connection (Ethernet cable)Interested?

Apply now.Here’s how to apply: submit your application directlyOR send your CV directly to carrie.nie@randstad.ca with the subject ”Bilingual Tech Support Remote Ontario”Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasureto help them!We look forward to discussing this opportunity with you.randstad.

human forward.Yasameen,Carrie,Camille,Mina