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Representative – Customer service, emergency calls (overnight) – Bilingual (English and French)


This is a Contract position in Montreal, QC posted March 21, 2023.


Looking for a career with night shifts where you can showcase your helpful nature while earning up to $25.25/hour? You’d rather work during the night? We are looking for passionate and committed individuals for our overnight shifts (10 p.m. to 6:30 am) as part of our new team of Customer Service and Emergency Support Specialists in Montreal.


You must be able to work on-site at our Montreal centre on all shiftsWith working onsite, you are provided with a unique opportunity to build the foundation needed to excel in this role. You will have face-to-face interaction with your trainer and have the support of your team members from day one.


Through your ability to handle urgent situations with calm, tact and good judgment, you will play an essential role in taking various types of calls, ranging from telecommunication customer service calls to calls of an urgent nature to various public safety professionals. This is the ideal position for anyone looking for a challenging career with night shifts and a highly competitive salary.


What we offer:


  • A competitive salary of $23.75/hour from the moment you’re hired;
  • Available to work night shifts (essential) according to the following night time schedule:
    • Sunday through Saturday,10pm till 6:30am EST;
  • Hourly premium of $1.50 available for night shifts between midnight and 6 a.m.; 
  • Hourly premium available for weekend work;
  • Fully paid training and all the support you need to succeed;
  • Complete benefits plan after six months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
    • Great discounts on telecommunications products and services.




  • Answer emergency-type calls and transfer them to the appropriate downstream agency or dispatching emergency responders;
  • In the event of reduced volume, take a variety of telecommunications calls;
  • Make sure that the provided information is maintained private and strictly confidential at all times;
  • At all times, demonstrate tact and calmness to assist with the request.


  • Be perfectly bilingual (English and French);
  • Be able to work on-site at our Montreal centre on all shifts and meet the requirements for working at our centres (criteria will be discussed during the interview);
  • Excellent oral and written communication skills;
  • Active listening skills and ability to manage your stress levels to make the right decisions under pressure;
  • High school diploma or the equivalent, completed;
  • Advanced computer skills and ability to use various computer equipment and telephone systems;
  • Ability to type precisely.

Training start date: April 17th 


Why Nordia?


People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada’s Most Admired Corporate Cultures.


Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!


Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!