Service Manager

Are you a leader brimming with innovative ideas? Then join our team!

We are looking for an ingenious team leader who will confidently manage and coordinate our installation and repair projects. You are organized and distinguish yourself by your courteous customer service and professionalism.

In business for over 30 years, Filco Equipment and Services is a small innovative company specializing in the sale, installation, and after-sales service of bodyshop and mechanical equipment. Thanks to our fast, reliable and professional service, our customers entrust us for all their projects.

YOUR ROLE

Project coordination:

• • Co-ordinate work projects & ensure the adequate roll-out of the projects from start to finish.
  • Assist with on-site visits for existing or future site projects (for the installation of mechanic’s equipment or bodyshop equipment);
  • Read, interpret, & analyze plans for bodyshops & mechanics’ shops;
  • Prepare sales quotations for existing or new project installations;
  • Negotiate with suppliers for parts/equipment as required for existing or new project installations;
  • Respond to customer inquiries regarding existing or new work projects;
  • Deal with 3rd party or outsourced companies (ex. Architects, government depts. for any required licenses or permits);
  • Communicate with local and overseas suppliers for orders, as
  • Prepare correspondence as
  • Perform all logistic tasks or procurement to ensure efficiency in the service
  • Optimize inventory.
  • Maintain existing and new certifications

Team Management:

• Schedule electro-mechanics for repair and installation service calls based on priorities;
• Follow up with the electromechanics to ensure that deadlines are met;
• Travel to job sites to ensure the progression of the projects.

Customer Service :

• Courteously respond to customer service requests and calls via phone or email;
• Detect problems remotely and propose products and services adapted to customer requests;
• Prepare purchase orders for service and follow up on merchandise shipments to customers.

What we offer you :

• A company vehicle for travel to job sites;
• The chance to gain valuable experience and put your versatility to good use;
• A competitive compensation program for achieving your goals and objectives.

Qualifications:

3 to 5 years of experience as a team leader;
Knowledge of the automotive industry (an asset);
Computer skills (MS Office);
Knowledge of Acomba and Autocad software (an asset);
Valid driver’s license obligatory;
Ability to manage several files at once and to respect deadlines.

Profile sought:

Leader
Manager
Ability to influence others
Organizational skills;
Versatility;
Innovative spirit;
Negotiator