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Sr. Desktop Support Technician needed ASAP for a 6 Month Contract in Montreal, QC

Sullivan and Cogliano

This is a Contract position in Montreal, QC posted September 6, 2020.

IMPORTANT 1.)CANDIDATES MUST BE CURRENTLY LIVING IN CANADA 2.)CANDIDATES MUST SPEAK FRENCH AND ENGLISH Help users work more efficiently with new collaboration tools such as Office 365 (Yammer, SharePoint, Skype, Teams, etc.), to enable them to optimize their efficiency and productivity.

You will be in proactive mode by innovating and suggesting ideas solutions to better use new technologies.

Organize ldquolunch learnrdquo user training sessions Be part of a support community using collaboration tools Understand how the end user uses various trading systems as well as Office 365 tools, including Excel, and make sure Macro and VBA scripts are configured in such a way optimum for optimum performance.

Participate in various complex analyzes, identify discrepancies, and formulate recommendations to optimize systems efficiency and resolve major minor issues.

Evaluate the potential impacts on implementations surrounding the financial market ecosystem.

Evaluate the potential impacts on implementations surrounding the financial market ecosystem Ensure the integrity of computerized data and the stability of systems Offer advanced technical support to help you solve simple and complex IT problems.

Offer advanced technical support to help you solve simple and complex IT problems.

Help other groups with various complex analyzes to support the development or modification of IT systems and ensure their efficiency In addition, you will Act as the site focal point for any IT issues encountered by clients of the Montreal branch.

Provide level 2 level 2 IT support to customers ensuring rapid resolution.

Work with other IT teams to resolve issues and implement new technologies Follow up with users and business partners to confirm their needs have been met and to make recommendations for optimizing processes procedures.

Propose optimization solutions to better support customers Be in a proactive mode by anticipating and mitigating potential problems, as well as by identifying root causes in order to avoid any tendency to repeat Document all incidents in a ticketing system, including a description of the intervention logs and the solution implemented.

Participate in the analyzes of major IT projects and participate in various activities of these projects Evaluate the potential impacts on the implementations surrounding the FM ecosystem Participate in the maintenance and creation of documentation and procedures for all systems, including IT policies and standards, and ensure that they are followed Implement IT systems and modify existing applications according to user needs and business requirements Ensure proper operation and maintenance applications and systems, in cooperation with contractors Ensure Excel 2016 macros are optimized to provide the best performance for traders Requirements Three-year college degree or equivalent in a related field and at least three years of relevant experience Experience with a large company (over 600 computers) Excellent communication and training Skills Excellent leadership qualities Excellent knowledge of Microsoft Windows 8.1, Windows 10 Excellent knowledge of Office 365 collaboration tools Excellent knowledge of Microsoft Excel macros and applications Visual Basic Experience supporting financial markets departments is a plus Experience with Active Directory, Exchange, SCCM Excellent ability to prioritize work according to severity A very strong sense of urgency is required Experience in trading applications (Bloomberg, Reuters, Thomson Products, etc.) is required an advantage.

Ability to work in a stressful environment Must be able to work in a team and independently Completely bilingual, this is an additional asset, you must know how to speak and communicate in French and English.

Work schedule On rotation (between 7AM and 5PM) Typically 800 am
– 400 pm or 830 AM
– 430 pm Sr.

Technicien de soutien de bureau ndash Contrat de 6 mois ndash Montreacuteal, QC Aidez les utilisateurs agrave travailler plus efficacement avec de nouveaux outils de collaboration tels qursquoOffice 365 (Yammer, SharePoint, Skype, Teams, etc.), afin de leur permettre drsquooptimiser leur efficaciteacute et leur productiviteacute.

Vous serez en mode proactif en innovant et en proposant des ideacutees solutions pour mieux utiliser les nouvelles technologies.

Organiser des sessions de formation des utilisateurs laquo deacutejeuner et apprendre raquo Faire partie drsquoune communauteacute de soutien agrave lrsquoaide drsquooutils de collaboration Comprendre comment lrsquoutilisateur final utilise divers systegravemes de trading ainsi que les outils Office 365, y compris Excel, et assurez-vous que les scripts Macro et VBA sont configureacutes de maniegravere optimale pour des performances optimales.

Participer agrave diverses analyses complexes, identifier les eacutecarts et formuler des recommandations pour optimiser lrsquoefficaciteacute des systegravemes et reacutesoudre les problegravemes majeurs mineurs.

Eacutevaluer les impacts potentiels sur les mises en oeliguvre entourant lrsquoeacutecosystegraveme des marcheacutes financiers.

Eacutevaluer les impacts potentiels sur les impleacutementations entourant lrsquoeacutecosystegraveme des marcheacutes financiers Assurer lrsquointeacutegriteacute des donneacutees informatiseacutees et la stabiliteacute des systegravemes Offrez un support technique avanceacute pour vous aider agrave reacutesoudre des problegravemes informatiques simples et complexes.

Offrez un support technique avanceacute pour vous aider agrave reacutesoudre des problegravemes informatiques simples et complexes.

Aider drsquoautres groupes agrave faire diverses analyses complexes pour soutenir le deacuteveloppement ou la modification de systegravemes informatiques et assurer leur efficaciteacute En outre, vous Agir comme point focal du site pour tous les problegravemes informatiques rencontreacutes par les clients de la succursale de Montreacuteal.

Fournir une assistance informatique de niveau 2 aux clients assurant une reacutesolution rapide.

Travailler avec drsquoautres eacutequipes informatiques pour reacutesoudre les problegravemes et mettre en oeliguvre de nouvelles technologies Suivi aupregraves des utilisateurs et des partenaires commerciaux pour confirmer que leurs besoins ont eacuteteacute satisfaits et faire des recommandations pour optimiser les processusproceacutedures.

Proposer des solutions drsquooptimisation pour mieux soutenir les clients Soyez proactif en anticipant et en atteacutenuant les problegravemes potentiels, ainsi qursquoen identifiant les causes profondes afin drsquoeacuteviter toute tendance agrave reacutepeacuteter Documentez tous les incidents dans un systegraveme de billetterie, y compris une description des journaux drsquointervention et de la solution mise en oeliguvre.

Participer agrave lrsquoanalyse des grands projets informatiques et participer agrave diverses activiteacutes de ces projets Eacutevaluer les impacts potentiels sur les impleacutementations entourant lrsquoeacutecosystegraveme FM Participer agrave la maintenance et agrave la creacuteation de documents et de proceacutedures pour tous les systegravemes, y compris les politiques et les normes informatiques, et veiller agrave ce qursquoils soient respecteacutes Impleacutementer des systegravemes informatiques et modifier les applications existantes en fonction des besoins des utilisateurs et des besoins de lrsquoentreprise Assurer les applications et les systegravemes drsquoexploitation et drsquoentretien approprieacutes, en collaboration avec les entrepreneurs Assurez-vous que les macros Excel 2016 sont optimiseacutees pour fournir les meilleures performances aux traders Exigences Diplocircme drsquoeacutetudes colleacutegiales de trois ans ou eacutequivalent dans un domaine connexe et au moins trois ans drsquoexpeacuterience pertinente Expeacuterience avec une grande entreprise (plus de 600 ordinateurs) Excellente communication et formation skills Excellentes qualiteacutes de leadership Excellente connaissance de Microsoft Windows 8.1, Windows 10 Excellente connaissance des outils de collaboration Office 365 Excellente connaissance des macros et applications Microsoft Excel Visual Basic Lrsquoexpeacuterience de soutien aux deacutepartements des marcheacutes financiers est un Expeacuterience avec Active Directory, Exchange, SCCM Excellente capaciteacute agrave prioriser le travail en fonction de la graviteacute Un tregraves fort sentiment drsquourgence est neacutecessaire Lrsquoexpeacuterience dans les applications de trading (Bloomberg, Reuters, Thomson Products, etc.) est requise pour un avantage.

Capaciteacute de travailler dans un environnement stressant Doit ecirctre capable de travailler en eacutequipe et indeacutependamment Complegravetement bilingue, crsquoest un atout suppleacutementaire, vous devez savoir parler et communiquer en Franccedilais et en anglais.

Horaire de travail En rotation (entre 7h et 17h) Typiquement 8h00-16h00 ou 8h30
– 16h30