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System support analyst – linux

Intelerad

This is a Full-time position in Montreal, QC posted January 14, 2020.

Company DescriptionBecome part of our growing community of bright, motivated people who are dedicated and inspired by what they do best.

Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day.

Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry.

We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites.

Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and countingWe are Intelerad.

Join us if you care to make a difference in healthcare.Job DescriptionPurposeAs a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.Responsibilities:Provide excellent System Support services:Respond to client problems (phone/tickets) and proactively monitor client’s installations;Prioritize your workload based on client’s SLA and transfer tickets to proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client’s problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;All the work is done remotely through secure connections and via phone and remote desktop-sharing.

This role also requires work outside of regular work hours (on-call).Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:Back-End ArchitecturesIntelePACS software3re party integrationQualificationsPre-requisites:Experience in a customer service or technical support roleA minimum of 3 years of professional work experience in Linux system and network administrationRemote troubleshooting (ssh, VPN tunnels)Basic knowledge of SQL databases (Sybase, MySQL, postgresql)Microsoft Windows (basic workstation configuration and troubleshooting)Knowledge of a scripting language (such as Perl, python or shell) is an assetExperience with TCP/IP, network security, IPSec or VPN is an assetCompetencies:Excellent communication skills in both French and English (verbal and written)Highly motivated and team orientedClient-orientedAttention to detail and strong problem solving skillsAbility to work under pressure