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SYSTEMES ELECTRONIQUES MATROX LTEE: Technical Support Representative


This is a Full-time position in Montreal, QC posted September 14, 2020.

DescriptionMatrox Graphics is a global leader in AV/IT technology, offering world-renowned hardware and software products for Original equipment manufacturers, value-added channel partners, and end users.

Our award-winning portfolio of product is synonymous with quality, performance, support, and partnership.Our clients depend on a problem free, reliable computer system.

Should a technical issue occur, or should a client need assistance, this is where you will excel.

Being a member of our technical support team requires that you be a dynamic, energetic, and friendly individual.

In a position where you will be dealing directly with our clients, you will learn the skill sets required to resolve issues in a professional and accurate manner.

Part of this essential skill set is the knowledge of the inner workings for a computer system that you will learn as you gain experience within the position and create successful professional relationships.Important: This is not a call center.

This is a support center for professionals in hardware and software technologies for AV/IT technologies.As a Technical Support Representative, your responsibilities will include, but not limited toStrive towards resolving the hardware or software problems of our clients and resellersas quickly and efficiently as possible; Troubleshooting via telephone, e-mail and user forums; Be responsible for determining if a product is defective (approve RMA request); Document all client interactions using a database in order to maintain a history of our clients and their problems; Gather data on each client during your interaction using a pre-defined template; Escalate unresolved cases to your Supervisor/Manager.QualificationsDEC or AEC in Computer Science, Software quality or in a related field; Knowledgeof hardware with some knowledge of software environment; Previous technical support experience, customer service and computer hardware experience would be considered as assets; No prior experience is required, but is an asset; training will be provided; Knowledgeof Linux would be considered an asset; ExcellentEnglish communication skills with knowledge of written and spoken French; Speaking one of the following is an asset; German, Spanish, Chinese, Japanese; Solid written and verbal communication skills, strong interpersonal skills, and an orientation toward providing excellent service are required; The workweek is 37.5h a week, due to the nature of the work, the ideal candidate should be flexible to work weekdays shift coverage from 7:30 am EST to 6:00 pm EST.

As a new member of our team, you will be given the opportunity and tools to be successful in a challenging yet rewarding position.We OfferOur benefits plan and work environment aim to provide our employees with a healthy balance and quality of work life.Group insurance plan; Training and tuition reimbursement; On site access to sports and recreational facilities (gym, pool, basketball courts, hockey rink, yoga classes, walking trails); Fully-stocked cafeteria and access to BBQs and terrace; On site, company-subsidized daycare and camp programs; Flexible working schedule and summer hours; Free and abundant onsite parking; access to forthcoming REM line.

Going the ” Extra mile” is not only a given, it is standard for our team.