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Technical Support Specialist


This is a Contract position in Montreal, QC posted January 4, 2022.

Be part of something bigger BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.

We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process.

At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.

As the Technical Support Specialist, you will be providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware.

Your role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms.

This is a remote base Canada position, with preferred locations: Quebec, Nova Scotia, Ontario and/or Newfoundland.

There will be a 90-day training period from Monday to Friday from 8h00 to 17h00.

Upon completion of the training period, the role will work 5 days a week between Monday and Sunday, 8 hours a day between the hours of 6h00 and 18h00.

QUALIFICATIONS : Education The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.

Pharmacy or nursing experience a plus.

Preferred Certifications: CCNA, CCNP, A, MCTS, MCSE Technical Skills MS SQL Server (SQL 2008/2012) 3 years Should be able to write advanced queries (i.e.

Select and Join statements) and analyze SQL data within complex database structures.

SSIS (SQL Job) exposure/experience MS SQL Reporting Services MS OS knowledge (3 Years) Windows Server 2008/2012 Windows 7 and Windows 10 Microsoft IIS and Web Applications Ability to use and interpret results from troubleshooting tools (2 years), including but not limited to: Application logs OS event logs Performance Monitor Performance Counters Task Manager Active Directory with a basic understanding of Group Policies and Security Permissions (1 years) Networking topology and troubleshooting (2 years) DNS; DHCP; LAN/WAN; Telnet; Ports (Networking/OS); Wireshark Understanding XML (1 years) VMware experience or exposure (1 years) Soft Skills Fluency in English required (verbal, read, write).

Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.

Excellent time management skills with the ability to manage multiple high priority issues simultaneously.

Strong personal commitment to quality, customer service and patient safety.

Ability to understand and communicate complex technical systems to a non-technical audience.

Works well in a team environment.

Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.

For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment.

Requests for accommodation will be considered pursuant to applicable law.

For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment.

Requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.

Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we’ve just published the news about us on their social media channels.

You can check these out here.

And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight Becton Dickinson is an Equal Opportunity Employer.

We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.

If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.