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Technical Support Specialist I – Mac OS

Taos

This is a Full-time position in Montreal, QC posted May 19, 2020.

Montreal, QC, Canada Apply Now NO THIRD-PARTY VENDORS Taos is immediately hiring a Technical Support Specialist I to join our Managed Services team in Montreal, QC, Canada.

Candidates should be locally based, but position will be 100 remote under current conditions.

Who you are You are a seasoned, passionate tech support professional looking to join a team that shares your high standards.

Your excellent interpersonal skills enable you to provide stellar customer service across a wide range of end users.

You are a results-driven individual and who thrives on the success of a job well done.

You enjoy working in a collaborative environment where you can interface with other teams to effectively troubleshoot and resolve issues.

What you’ll be doing Providing technical support to Taos clients, including problem determination, resolution, and escalation as needed Proactively managing high severity and priority incidents from identification to resolution Collaborating with other internalexternal IT resources to identify problems and restore services Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to Mac OS, applications, network, servers, and peripherals Resolving and tracking incidents with network, servers, Mac OS, applications, and peripherals in accordance with IT Service Desk procedures Performing security administration functions for user access, data access, and remote access Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures Proactively utilizing IT resources to remain current with technology used in the company IT environment Completing other duties or tasks as assigned What you’ll bring with you At least 8 months experience supporting Mac OS is a must Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diplomaequivalent also considered) At least 1 year of experience in an IT Helpdesk environment or relevant work experience Experience with Active Directory Availability to work various shifts as requested or scheduled (may include weekends, evenings, and holidays) CompTIA A HardwareSoftware certification a plus Who is Taos?

Taos is a comprehensive technology services company that simplifies today’s complex digital landscape by providing both strategic and technical guidance while implementing transformative solutions.

As part of the nation’s technology landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.

We’re changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent, and thought leadership.

Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.

Let’s talk about us Some IT professionals watch their careers shoot straight up.

Others spend years at one company after another struggling to get noticed and stay on top of developing technologies.

If you are looking for a place that puts employees first while staying on the cutting-edge of technology, come to Taos.

We’ll immerse you in multiple environments, give you access to the collaboration of a strong technical community, and expose you to innovation as it happens in real-time.

With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.

Referrals We love referrals so much that we pay for them If you know someone that you would recommend, send an email to referralstaos.com or Contact Us and we will do the rest We’ll make sure that you receive the 1000 referral bonus after they are employed with us.

Compensation Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.) How to apply If you’re interested in this position or know someone who is, please email your resume (Word or PDF format) and contact information to opportunitiestaos.com.

Taos Mountain, LLC is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Veterans are encouraged to apply E-Verify Participant This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Please go to httpwww.taos.comjoin-our-team and review the E-Verify Participant and Right to Work links for more information.

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