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Mail Service Representative

Sun Life Financial

This is a Contract position in Montreal, QC posted November 15, 2023.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Schedule: Monday to Friday- 7h00 AM to 4h00PM

Salary: $42,900

This role offers an exciting opportunity to work in a fast paced, dynamic team environment, providing support to our Business areas. Successful candidate will work closely with other members of the Canadian Document Services team, in a production process to ensure service standards are met daily.

What will you do:

  • Daily mail deliveries;

  • Processing of Canada Post mail and Courier mail via Purolator;

  • Sorting of internal system generated output;

  • Accountable for quality of material processed;

  • Accountable for understanding the end-to-end processes for Canadian Document Services;

  • Responsible for communicating change that could lead to positive process enhancements;

  • Maintain professional positive attitude within all areas of Sun Life Financial;

  • Recognizing what needs to be done to meet customer and business needs;

What do you need to succeed:

  • Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide;

  • Complete all work with a high attention to detail and accuracy;

  • Focus on Customer Service;

  • Problem solving skills;

  • Computer knowledgeable;

  • Ability to work in a fast paced environment;

Unique requirements:

  • Limited vacation during peak seasons;

  • Ability to lift items weighing 50 to 75 lbs;

  • Ability to work overtime with minimal notice when volumes dictate;

  • May required to go at De Gaspé location

  • Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)

Why join Sun Life:

  • Flexible Benefits from the day you join to meet the needs of you and your family

  • The opportunity to move along a variety of career paths with amazing networking potential

  • A friendly, collaborative and inclusive culture

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

40,500/40 500 – 50,600/50 600

Job Category:

Office Administration

Posting End Date: