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Bilingual Critical Incident Response Specialist


This is a Contract position in Montreal, QC posted November 13, 2023.

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Critical Incident Response Specialist

Anywhere in Quebec or New Brunswick

Permanent, full time

Hybrid (work from home and onsite)

The opportunity

Responsible for delivering onsite, telephonic and virtual Critical Incident Stress Management intervention after a traumatic workplace event, as well as consultation for CIR and related services.

Why join TELUS Health:

  • Four weeks of vacation and two well-being days to support work/life balance;
  • Flexible benefits plan that fits your individual and/or family needs, as of first day of employment;
  • Paid professional development days and clinical supervision to support your growth;
  • Professional membership allowance;
  • Pension plan with contribution from the employer to help you reach your retirement goals;
  • One volunteering day/year to support a cause that's important to you;
  • Work environment that supports diversity and inclusion;
  • Access to TELUS exclusive offers.

What you will do:

  • Support clients virtually in the immediate aftermath following a traumatic workplace event;
  • Provide a preliminary assessment of a presenting workplace situation, and coach managers as required;
  • Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
  • Manage the administrative requirements as dictated by the Trauma team;
  • Occasionally travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings.

Who we are looking for:

  • Master’s Degree in Counselling, Psychology or Social Work;
  • Registration with professional College (when available) or Counselling Association;
  • Bilingualism in English and French is required;
  • Post-masters clinical experience;
  • Group counselling or facilitation experience is required;
  • CISM, CISD or Psychological First Aid training or EMDR certification is an asset;
  • Demonstrated crisis management skills and ability to provide crisis solutions to clients;
  • A valid driver's license is required.

Note for Quebec candidates: knowledge of English is required for this position because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.