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Bilingual Customer Service Representative (100% Remote)


This is a Contract position in Montreal, QC posted September 17, 2022.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

As a Customer Service Representative, your role will consist of providing professional, superior quality service to our members, in English and French, while working in a young and dynamic work environment-this is the opportunity LifeWorks is offering you! No solicitation, only service to our members concerning the administration and management of their group benefit programs.

You will be required to work with our clients’ representatives, internal consultants and administrators, as well as with representatives of financial institutions and insurance companies. All this in a reputable and growing company!

You want to work from home with an amazing company with all these advantages?

  • Work/life balance
  • No weekends shift
  • No late evening or night shifts
  • Zero commuting
  • No cold calling

A great company with plenty of opportunities once you walk through the door where you can build a rewarding career, even remotely!

Responsibilities :

  • Answering calls from clients and their employees and do outbound calls (follow-ups)
  • Doing required research to be able to answer questions that concern their pension plan and group insurance
  • Processing information received from the client using internal databases and information systems

Succeeding as a Pension & Benefits Representative will require the following core qualifications and skills:

  • Bilingualism (French and English) and very good oral and written communication skills
  • Experience in a call center
  • Shifts are between 8 AM- 8PM EST Monday-Friday (37.5 hours a week)
  • No weekend or Holidays
  • Minimum Internet Speed required: 25 MBPS Up/ 5 MBPS Down
  • Ethernet Connection for the laptop – NO WIFI connections
  • College diploma in a related field would be an asset 
  • Strong customer service and interpersonal or communication
  • Ability to work with multiple screens and tech-savvy enough to multi-task
  • Experience in managing group benefits would be an asset
  • Knowledge of Microsoft Office is essential and ability to work with Web sites would be an asset


Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.