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Desktop/Network Monitoring

Alltech Consulting Services, Inc.

This is a Contract position in Montreal, QC posted May 25, 2020.

DesktopNetwork Monitoring Contract Montreal QC Responsibilities include
– Monitor the desktop and branch network environment using a combination of tools, including but not limited to, SysTrack, Splunk, ExtraHop, SevOne, for alerts, and performance metrics for the environment.

– Respond to alerts, perform first-level triage, and escalate to resolvers as necessary
– Identify environmental issues and participate in the problem management process
– Perform drift management against core applications
– Perform software remediation for escalated devices post-deployments
– Ensure PC environment is running optimally and remediate any health issues
– Create and update reporting records for monitored items and newly discovered issues Knowledge Mgmt Process
– Review and validate technical solutions also provide feedback to improve the knowledge repository
– Proactively identify process gaps and recommends solutions
– Monitor desktops for a variety of end users, and work with resolver teams on corrective actions QualificationsSkills Required
– Excellent knowledge of Windows 10 Operating System
– Prior knowledge of VMware and Citrix
– Intermediate Knowledge of MS ExchangeMessaging applications, including but not limited to Outlook, Skype, Group Chat, Zoom, and Symphony
– Excellent writing skills Would be a plus to have
– Working knowledge of PowerShell, VBScript, Command-line, JavaScript, and HTML
– Intermediate knowledge of Network Architecture and Topologies
– Knowledge of monitoring tools for network and workstations, including but not limited to Splunk, SysTrack, SevOne, and Corvil.