Functional Analyst

POSITION DESCRIPTION:

In close collaboration with the director of solutions and innovations, the functional analyst plays a key role in the life-cycle of software development projects. From establishing customer needs to implementing the solution, the product owner provides a bridge between business and development.

MAIN TASKS

• Works in collaboration with project managers and business analysts and remains on top of development issues;
• Holds meetings with internal and external clients, collects and validates the information for the drafting of project specifications and for the analyses of processes in relation to the application software;
• Drafts the project specifications, processes and functional requirements in relation to development;
• Uses established methodology to supervise and validate the development of solutions that meet performance standards;
• Participates in black-box testing, runs tests and carries out validation controls;
• Ensures processes are stable, follow norms and meet quality standards;
• Presents development solutions internally and externally;
• Monitors invoicing and the management of development budgets.

QUALIFICATIONS

• Demonstrates strong analytical skills and superior business process management abilities;
• Shows exceptional technical and writing skills in English and French;
• Is able to manage multiple projects with tight deaulines;
• Possesses exceptional customer service skills with a focus on support and problem solving;
• Can adapt to unforeseen changes;
• Is able to lead training sessions and explain complex processes to clients in layman’s terms;
• Possesses a high-level of initiative and excellent teamwork skills.

REQUIREMENTS

• Bachelor’s degree in operations management, information technology or software engineering or in another relevant field or a combination of training and experience relevant to the position;
• Minimum of five (5) years of experience in functional analysis and/or in programming and/or in business process management with skills in solving complex problems;
• Strong understanding of computer systems and infrastructure;
• Knowledge of IT operations management, SQL and SOA environments;
• Awareness of the realities faced by SMEs;
• Mastery of ERP processes;
• Mastery of MS Office and Visio;
• Excellent verbal and written communication skills in both English and French;
• Knowledge of GoF design patterns is also an asset.