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Intelcom: Product Owner Salesforce


This is a Full-time position in Montreal, QC posted February 23, 2021.

As the Product Owner for Business Partners and Drivers reporting to the client experience team lead in the marketing team, you will be responsible for implementing, owing and evolving the Business Partner and Driver CRM solution at Intelcom.The logistics technology industry offers a context with multiple opportunities impacting the consumers, clients and drivers.

Your role is to manage the evolution ofthe Business Partner and Driver CRM solution towards a best of class experience for all parties alongside professionals services firm we have selected or are in the process of selecting for our initial implementation.Leveraging your crm knowledge, user centricity orientation, you will lead the development, roadmap and support of this solution.

You will join a team and a company with an incredible growth, where many projects are already started and many have yet to come.

What You’ll DoMaintain and grow a deep knowledge of the logistics industry, specifically from the point of view of how technology is being applied to enhance our business partners and drivers experienceTransform business partner and driver research into relevant insightsBuild business cases for the product roadmap and define business KPIsDefine product KPIs and success metrics; monitor performance, identify and drive improvement opportunitiesDevelop and manage the product roadmap; aligning product improvements to support organizational vision, business goals and opportunities focused on business partners and drivers need while keeping the consumer experience in mindGather and build business requirements and transfer them into product featuresBe responsible to manage the product backlog: Epic / Stories writing, prioritization in an agile project deliveryBe responsible to write the UAT criteria’s as well as manage the UAT process with the teamMaintain strong relationships with key stakeholders to ensure product plans are aligned with business objectives/plansWhat You BringBachelor degree in computer science, marketing, business or other equivalent5-7 years of product ownership experience or being a functional lead of a CRM solution on SalesforceExperience working cross-functionally with stakeholders of varying seniority and backgroundsExperience of delivering solution applying design thinking principlesCapacity to deliver results driven solutions while being innovativeStrong capacities to summarize and transform information and data into insightsAbility to work in agile methodologyEnglish and French communication skills (verbal and written)Who we areIntelcom, a fast growing company from Quebec who works in the online commerce delivery sector.

Our goal is simple: in a constantly changing industry, we don’t just follow, we get ahead.

In addition to making us stand out with innovative services and delivery methods, the organization is also undergoing technological transformation where the integration of the customer experience and associated technology are at the heart of its evolution.

At Intelcom, we encourage initiative and value creation through participatory projects and an open culture.

Together, we are building a knowledge-sharing community and developing many collaborative projects to offer a personalized and flexible delivery service.

As an employer subscribing to the principle of equal employment opportunity, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.