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IT Technician

Fed IT

This is a Contract position in Montreal, QC posted January 12, 2022.

RESPONSIBILITIES
* Provide IT support (hardware and software)
* Ensure the follow-up of the various tickets and the documentation related to them
* Ensure good priority management (Mainly related to tickets)
* Ensure the resolution of level 1 incidents/requests otherwise escalate the problem
* Ensure the reception, configuration, installation of workstations / other IT tools
* Track computer equipment
* Ensure compliance with IT security protocols
* Work jointly with the IT team leader on the monitoring of various technical projects
* Degree in computer science or equivalent experience
* At least 2 years of experience in IT or customer service
* Hold a DEC or AEC diploma in computer science
* Good knowledge of the Windows environment
* Experience working with the Microsoft 365 suite
* Analytical mind and customer service oriented
* Bilingual

Package

Salary: 55000-70000